FAQs

HOW TO PLACE AN ORDER?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept credit cards, debit cards, Paypal and bank transfer (via PayPal). 

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK?

We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 9-12 business days to arrive. Please do not worry if it does not show up immediately, it's on its way :) For more information on shipping check out our Shipping Policy. 

CAN I CANCEL AN ORDER?

Yes. Cancellations must be requested within 6 hours of order placement. This short window ensures your order can be handled quickly without delaying shipment. Please send us an email within this time frame and let us know the reason you wish to cancel. All refunds will be processed within 24–48 hours and will reflect in the customer’s bank account shortly after.